Customer Service

FAQs

• Pellet Shortages
• Backorders, In-stock Dates, and Product Availability
• What Is Your Warranty Period?
• Why can't I access your webite?
• Reset Account Password
• Does Pyramyd Air Price Match?

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Account

• Print an Invoice
• View Order Status
• Customer Address Book
• Update Account Info
• Tax-Exempt Organizations
• Unsubscribe from Promotional Emails

Returns & Refunds

• Exchange / Refund Policy
• Return a Product
• Where is My Refund?

Orders

• Cancel Your Order
• Processing Time

Payments

• Update Payment Information
• Authorization to Process a Payment
• Expiring Affirm Loan
• Credit and Debit Cards
• PayPal
• Affirm

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Gift Cards

• How do I order a gift card?
• Help! My gift card did not arrive.
• How do I use my gift eCard?

Rewards

• What Are Bullseye Bucks?
• Can I spend Bullseye Bucks like money?
• Is There a Limit on Bullseye Bucks?
• Do Bullseye Bucks Expire?
• Check My Balance
• How Do I Redeem Bullseye Bucks?

Coupons and Promotions

• Coupons and Promotions
• Discount and Coupon Errors
• FFL Reimbursement Program