Shipping delays

Question

My tracking information shows "Pending" or "No scheduled delivery at this time" - when will my order deliver?

Answer

Due to ongoing supply chain disruptions and unprecedented order volume, deliveries from our shipping partners may take longer than expected. 

• The shipping method selected during checkout determines your expected delivery date. 
• If we send you an email with your tracking number, your order is on the way. 
  If your order is delayed, tracking will resume within 1-2 days in most cases.
• If the tracking information associated with your order is PENDING, please review the current location and tracking details before getting in touch. 

Shipping hubs experiencing delays include: 

If you have more questions about your shipment, you may contact the courier directly.    Unfortunately, agents are unable to contact the shipping courier on your behalf.

Below are the contact details for the couriers we use.

Track your order here, or file a claim if your order is lost or damaged.