When does my gift card arrive?

Gift cards are sent via email

• They generally arrive within 1-hour of purchase
• We do not send physical gift cards

My gift card did not arrive

If you did not receive your gift card via email, please check:

• The receiver's email address
• Have the recipient check his or her junk mail/spam email folder

If you have taken the above steps and you are still unable to locate the email, please visit the Pyramyd Air contact us page to speak to a live agent.

Have the following information available when contacting us:

• The original order number
• The recipient's email address

Other Helpful Links:

• Purchase a gift card
• When will the gift card arrive?
• Gift Card FAQ Page