Shipping Claims - Lost, Damaged and Stolen Items – Pyramyd Air Help Center

What can I submit a claim for?	When can I submit a claim?
How do I file a claim?	Additional Resources

What can I submit a claim for?

Orders that arrive damaged

All orders are inspected before shipping. If an order arrives in the less-than-perfect condition, such as re-taped boxes, crushed or damaged boxes, or orders that arrive with missing items due to damage during transportation, please file a claim.

Damage claims submitted without photos are automatically denied.

Orders that were not delivered

Please check all possible drop-off locations, including side or back door, front-office, or neighbors. Some orders ship from multiple warehouses. Please check your email for additional tracking information before getting in touch.

When can I submit a claim?

Customers must file a claim within 5 days of expected order delivery or 48-hours after the tracking number shows delivered.

Processing takes 7-14 business days. Higher than average order volume and the selected shipping method can increase this time. USPS requires additional time to investigate.

Claims submitted after the above-mentioned timeframe are denied.

How do I file a claim?

Please visit https://www.pyramydair.com/contact-us to connect with a representative.

Pyramyd Air is not responsible for lost or misdelivered packages where the customer provided incorrect or incomplete shipping information.

Additional Resources

FedEx	1-800-463-3339	Filing a Claim
UPS	1-800-742-5877	Common Questions
USPS	1-800-222-1811	File a Claim - Domestic File a Claim – International Appealing Denied Claims