Shipping Claims - lost, damaged and stolen items

Pyramyd Air is not responsible for lost or misdelivered packages where the customer provided incorrect or incomplete shipping information

What can I submit a claim for?

• Orders that arrive damaged – Requires photos*
  *claims submitted without photos will be automatically declined
  - Re-taped boxes
  - Crushed and damaged boxes
• Orders that arrive with missing items
  - Some orders ship from multiple warehouses
• Orders that were not delivered 
  - Check all possible drop-off locations (side or back door, office, neighbor)

When can I submit a claim?

• Claims must be filed within:
  - 72-hours of expected order delivery or
  - 48-hours after the tracking number shows delivered

• Claims submitted after this timeframe will be denied
• Processing takes 7-14 business days
  *Higher than average order volume and the shipping method can increase this time
  **USPS requires additional time to investigate
• We will notify you by email when the request is complete unless additional information or extra time is needed

How do I file a claim? 

• Please visit https://www.pyramydair.com/contact-us to connect with an agent

Additional Resources