Due to the ongoing pandemic and high online order volume, carrier shipping delays are expected. Thank you for your continued patience.
If your order arrives with damaged or missing items or if it is not delivered, please review the information on the tabs below before filing a shipping claim.
Orders that were not delivered
Some orders ship from multiple warehouses. Please check all possible drop-off locations, including the side or back door, front office, or with your neighbors.
Please check your email for additional tracking information before getting in touch.
All orders are inspected before shipping. If an order arrives re-taped, crushed, or damaged, or orders that arrive with missing items due to damage during transportation, please file a claim.
Damage claims submitted without photos are automatically denied.
- within 5 business days of expected order delivery
- or 72-hours after the tracking number shows delivered
Processing takes 7-10 business days. Higher than average order volume and the selected shipping method can increase this time. Please note, USPS requires additional time to investigate.
Claims submitted after the above-mentioned timeframes are denied.
Please visit https://www.pyramydair.com/contact-us to connect with a representative.
You can also send us an email using the button below:
Enter your order details into the required fields.