To acquire an RMA number:

1. Log in to your PyramydAir.com customer account.
2. Click on "My Orders" from the menu on the left.
3. Select the order you would like to return and click "Return or Replace Item*."
   *Only eligible items will have this option
4. You will be re-directed to the return site.  
5. Follow the on-screen instructions. 

• If you have received a return label from Pyramyd Air, please affix it to the box and drop off the package at the nearest FedEx facility.
• Please, write the RMA number on the outside of your return package to avoid any delays in the returns process. 
• If you are shipping the package directly (without Pyramyd Air provided label), please send it to the following address:

Pyramyd Air
RETURNS
5135 Naiman Parkway
Solon, OH 44139

If you have any questions, please read our full Exchange/Refund Policy here.