Undeliverable Orders

Sometimes, an order will be returned to us as undeliverable. 

Reasons for this may include:

• Damaged label
• Incorrect mailing address
• Safety concerns
• Severe weather events

In the event this occurs, when the item is returned to us, we will issue a full refund* to your original payment method.  We will not be able to reship the undeliverable item.  If you still want the item, you can re-oder it on our website.  

*If you have not received a refund after two weeks of the item being returned to our warehouse, please contact us.