If you need to return a product that you purchased from us in the last 60 days, you can do so by logging into your account and clicking on 'My Orders.'
- Select the order details of the order that you want to return.
- If the item you are returning is eligible, you can click on RETURN OR REPLACE ITEM and follow the on-screen steps to process your return.
- If you received a return label from Pyramyd Air, please affix it to the box and drop off the package at the nearest FedEx facility.
- Please, write the RMA number on the outside of your return package to avoid any delays in the returns process.
- If you are shipping the package directly (without Pyramyd Air provided label), please send it to the following address:
5135 Naiman Parkway
Solon, OH 44139
- Read our full Exchange/Refund Policy.
All returns require a Return Merchandise Authorization (RMA) Number