Can I cancel my order before it ships?
You can cancel your order from your registered account up until our warehouse starts preparing it for shipping. This time frame will vary depending on when you placed the order.
Topics covered in this article:
Cancel or modify your recently placed order directly from your customer account.
The easiest way to know if you can cancel an order or remove an item is by visiting our website's 'My Account' section and clicking on My Orders.
- Log into your Pyramyd Air customer account.
- Select 'My Orders' from the Account Menu.
- Click 'Order Details' of the order you want to cancel.
- Click 'Cancel Order' from the order details section.
- Choose 'Yes' when prompted.
- We send an email confirming that your order has been canceled.
Note: If you recently canceled your order, credit card authorizations are removed within 24-48 hours. PayPal or Affirm refunds take 3-5 business days for processing.
Cancel link is unavailable
If these options are no longer available to you, your order is too far along in the fulfillment process to cancel. Instead, use our online chat to reach a customer service representative for additional support.