Orders that arrive in less than perfect condition are eligible for a return and exchange.
If you receive a package that was re-taped, damaged, or anything less than factory condition, please take photos of the damage and email them to email@example.com*. Include the order number in the subject line. We will provide a return label and return merchandise authorization (RMA) number. We will send a replacement when the damaged item is returned to us.
*Please be patient as we are experiencing significant increases in calls and emails, and it could take up to 15 business days to answer everyone. We have been adding more customer support team members to help us get back to quicker response times. We appreciate your patience!