You may return any item in new condition (unused) along with its original packaging and any accessories for a full product refund within 60 days from the date of receipt.
Please note that shipping charges are not refundable unless the item received was defective. Items that are not in the original packaging or otherwise not in new, salable condition are subject to a minimum 20 percent (20%) restocking fee.
Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund.
All returns must have an RMA (Return Merchandise Authorization) number. For your convenience, you can complete the request for RMA online via the Pyramyd Air Website. Please click this link, select the "Return a Product Tab" and complete all applicable information. When finished, hit send, and someone from the returns team will review your request. We will issue you an RMA# (Return Merchandise Authorization number) once the authorization is approved.
Fill out the reason for your return, phone number, and RMA# in the space available at the bottom of your invoice. Keep a copy of the invoice for your records.
Enclose the slip in the carton, and be sure to package the items securely.
If you have received a return label from Pyramyd Air, please affix it to the box and drop off the package at the nearest FedEx facility.
If you are shipping the package directly (without Pyramyd Air provided label), please send it to the following address: Pyramyd Air 5135 Naiman Parkway Solon, OH 44139
We will process all exchanges and refunds within two weeks from the date we receive all item(s) back.
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