Exchange / Refund Policy

• You may return any item in new condition (unused) along with its original packaging and any accessories for a full refund within 60-days from the date of receipt
• Please note that shipping charges are not refundable unless the item received was defective
• Items that are not in the original packaging or otherwise not in new, salable condition are subject to a minimum 20 percent (20%) restocking fee
• Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund
• All returns must have an RMA (Return Merchandise Authorization) number
• We will process all exchanges and refunds within two weeks from the date we receive all item(s) back
• Returns received more than 30 days after an RMA number issuance are subject to additional restocking fees
• Read our FAQ by visiting https://www.pyramydair.com/faq.

If you need to request a return, please click this link.